Contact Us
Have a question? Our team is ready to assist.
FREQUENTLY ASKED QUESTIONS
We do our best to ensure that every product matches the photos shown on our website. However, for handmade or artisanal items, slight variations in colour, shape, or details may occur - and these small differences are part of their charm.
Before purchasing, please read the product description on the product page for full details, materials, and specifications. This helps you understand exactly what to expect and ensures you receive a gift you’ll love.
Simply go to My Account → Orders, and you’ll be able to see your order details, receipt, and purchase history.
We do not accept returns or provide refunds, as many of our products are handmade, personalised, or crafted in small batches. We strongly encourage customers to read the product details, descriptions, and specifications carefully before making a purchase.
Before shipping, we carefully inspect every product for damages and defects to ensure it reaches you in good condition. If you still have any enquiries, please contact us within 48 hours with photos, and we’ll do our best to assist.
We usually restock popular items whenever possible. If you need a specific product urgently, please fill in our Contact Form on the left, and we’ll check availability and get back to you as soon as we can.
We currently offer local delivery within Singapore only. A flat delivery fee of $5 applies to all orders. For orders above $60, delivery is free.
